FREQUENTLY ASKED QUESTIONS
We have included the answers to some Frequently Asked Questions below for your convenience. Please read the full Terms and Conditions prior to making a Claim.
AU : Terms and Conditions
NZ : Terms and Conditions
When is the Purchase Period?
The Promotion Purchase Period starts on 01 March 2025 and closes on 30 April 2025. Participant can submit a claim by 14 May 2025.
Who can enter the Promotion?
The Promotion is only open to individual Australian residents or New Zealand residents who are not employees or immediate family members of employees, of the Promoter or its related companies.
Participants who are under the age of 18 must have the consent of their parent or legal guardian to participate in this Promotion, agree to these terms, and submit a Claim. Participants must provide evidence of consent if requested by the Promoter.
What products are eligible?
Eligible products and the applicable Claim Value are as follows.
| ELIGIBLE |
ELIGIBLE |
Claim* |
Claim* |
| EOS C400 |
CN-R135mm T2.2 L F |
$1500 |
$1500 |
| CN-R14mm T3.1 L F |
$1500 |
$1500 |
|
| CN-R20mm T1.5 L F |
$1500 |
$1500 |
|
| CN-R24mm T1.5 L F |
$1500 |
$1500 |
|
| CN-R35mm T1.5 L F |
$1500 |
$1500 |
|
| CN-R50mm T1.3 L F |
$1500 |
$1500 |
|
| CN-R85mm T1.3 L F |
$1500 |
$1500 |
|
| RF 24-105mm f/2.8L IS USM Z |
$1000 |
$1000 |
|
| RF 70-200mm f/2.8L IS USM Z BLACK |
$1000 |
$1000 |
|
| RF 70-200mm f/2.8L IS USM Z WHITE |
$1000 |
$1000 |
|
| RF 24mm f/1.4 L VCM |
$500 |
$500 |
|
| RF 50mm f/1.4 L VCM |
$500 |
$500 |
* To receive the cashback amount, participants must purchase an eligible Canon Cinema EOS camera body and an eligible lens in the same transaction. Cash back amount varies depending on the eligible purchase, as listed above.
Which purchases are eligible?
To be eligible to submit a Claim, Participants must Purchase an eligible Canon Cinema EOS camera body and an eligible lens in the same transaction to claim cash back. Purchases must be made from an authorised Canon Australia retailer or from an authorised Canon New Zealand retailer.
a) Purchase any Eligible Product between 01 March 2025 and closes on 30 April 2025 and keep your receipt and packaging.
b) Go online to www.canonpromotions.com.au/cinema2025 to make a claim by 14 May 2025.
c) Upload a photo of your receipt and a photo of the serial number.
d) Choose how you would like to receive your claim.
e) Fill in your details including name, phone number, valid email address and bank details (if applicable).
What is required on my receipt?
The receipt for the Eligible Product must clearly specify:
the Eligible Cinema Camera Body and the Eligible Lens purchased:
- the price of the Eligible Product purchased
- the name of the authorised Canon Australia retailer or Canon New Zealand retailer
- the purchase date
- the receipt number; and
- that payment for the Eligible Product has been received in full.
If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.
How many times can I enter?
No more than three (3) Claims may be made per household.
What will I receive?
You can choose how you would like to receive your claim, with either a digital Visa gift card (Digital Gift Card) or EFT bank transfer (Bank Transfer) with the applicable value.
I am having trouble entering the promotion, what could be wrong?
Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.
Who should I contact if I need further assistance?
For any technical issues or enquiries, please contact our Customer Service Team via email at:
AU : support@canonpromotions.com.au
NZ : support@canonpromotions.co.nz