FREQUENTLY ASKED QUESTIONS
We have included the answers to some Frequently Asked Questions below for your convenience. Please read the full Terms and Conditions here prior to making a Claim.
When is the Purchase Period?
The Purchase Period starts on 15 August 2024 and closes on 23 October 2024.
Who can enter the Promotion?
The Promotion is only open to individual Australian residents who are not employees or immediate family members of employees, of the Promoter or its related companies.
Participants who are under the age of 18 must have the consent of their parent or legal guardian to participate in this Promotion, agree to these terms, and submit a Claim. Participants must provide evidence of consent if requested by the Promoter.
What products are eligible?
Eligible products and the applicable Claim Value are as follows. Eligible products include anybody or kit configuration.
| Eligible Products |
Total Eligible Claim Value |
Voucher Values |
| EOS R6 Mark II |
$600 |
$600 Snap Wireless voucher
|
| EOS R5 |
$600 |
|
| EOS R5 C |
$600 |
|
| EOS R3 |
$600 |
|
| EOS R7 |
$400 |
$400 Snap Wireless voucher
|
| EOS R8 |
$400 |
|
| EOS RP |
$400 |
|
| EOS R10 |
$200 |
$200 Snap Wireless voucher
|
| EOS R50 |
$200 |
|
| EOS R100 |
$200 |
|
| PowerShot V10 |
$200 |
Which purchases are eligible?
To be eligible to submit a Claim, Participants must purchase a new Eligible product during the Promotion Period from an authorised Canon Australia retailer.
How do I make a claim?
a) Purchase any Eligible Product between 15 August 2024 and 23 October 2024 and keep your receipt and packaging.
b) Go online to www.canon.com.au/voucherpromo to make a claim by 07 November 2024.
c) Upload a photo of your receipt and a photo of the product serial number. Click here to find your serial number
d) Choose how you would like to receive your claim.
e) Fill in your details including name, phone number, valid email address and physical address (if applicable)
What is required on my receipt?
The receipt for the Eligible Product must clearly specify:
the Eligible Product purchased
- the price of the Eligible Product purchased
- the name of the authorised Canon Australia retailer
- the purchase date
- the receipt number; and
- that payment for the Eligible Product has been received in full.
If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.
How many times can I enter?
No more than three (3) Claims may be made per household.
What will I receive?
You can choose which voucher you would like to receive with either a Snap Wireless and/or July Luggage voucher.
I am having trouble entering the promotion, what could be wrong?
Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.
Who should I contact if I need further assistance?
For any technical issues or enquiries, please contact our Customer Service Team via email at support@canonpromotions.com.au