FREQUENTLY ASKED QUESTIONS
We have included the answers to some Frequently Asked Questions below for your convenience. Please read the full Terms and Conditions prior to making a Claim.
AU : Terms and Conditions
NZ : Terms and Conditions
When is the Purchase Period?
The Promotion Period starts on 13 November 2024 and closes on 31 January 2025.
Who can enter the Promotion?
The Promotion is only open to individual Australian residents or New Zealand residents who are not employees or immediate family members of employees, of the Promoter or its related companies.
Participants who are under the age of 18 must have the consent of their parent or legal guardian to participate in this Promotion, agree to these terms, and submit a Claim. Participants must provide evidence of consent if requested by the Promoter.
What products are eligible?
Eligible products and the applicable Claim Value are as follows. Eligible products include anybody or kit configuration.
Eligible Product (Applies to all body and kit variations.Exclusions apply as marked below) |
Claim Value(AUD) |
Claim Value(NZD) |
| EOS R3, EOS R5, EOS R5 C, EOS R5MKII, EOS R6MKII, EOS R8, EOS 5DIV |
$300 |
$300 |
| EOS R7, EOS RP, EOS 90D |
$200 |
$200 |
| EOS R50TKIS*, EOS R100TKIS*, EOS 850D, EOS 200DII |
$150 |
$150 |
| EOS R10, EOS R50KIS*, EOS R100KIS*, POWERSHOT V-10 |
$100 |
$100 |
*Body and kit variations are excluded
Which purchases are eligible?
To be eligible to submit a Claim, Participants must purchase a new Eligible product during the Promotion Period from an authorised Canon Australia retailer or from an authorised Canon New Zealand retailer.
How do I make a claim?
a) Purchase any Eligible Product between 13 November 2024 and closes on 31 January 2025 and keep your receipt and packaging
b)Go online to www.canon.com.au/summercashback or www.canon.co.nz/summercashback to make a claim by 14 February 2025.
c) Upload a photo of your receipt and a photo of the serial number.
d) Choose how you would like to receive your claim.
e) Fill in your details including name, phone number, valid email address and physical address (if applicable)
What is required on my receipt?
The receipt for the Eligible Product must clearly specify:
the Eligible Product purchased
- the price of the Eligible Product purchased
- the name of the authorised Canon Australia retailer or Canon New Zealand retailer
- the purchase date
- the receipt number; and
- that payment for the Eligible Product has been received in full.
If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.
How many times can I enter?
No more than three (3) Claims may be made per household.
What will I receive?
You can choose how you would like to receive your claim, with either a digital Visa gift card (Digital Gift Card) or a physical Visa gift card (Physical Gift Card) pre-loaded with the applicable value.
I am having trouble entering the promotion, what could be wrong?
Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.
Who should I contact if I need further assistance?
For any technical issues or enquiries, please contact our Customer Service Team via email at:
AU : support@canonpromotions.com.au
NZ : support@canonpromotions.co.nz